Terms and Conditions – Payment / Cancellation / Modification
The information below is intended as a general guideline. Each tour may have specific conditions, mentioned in the tour description or in the booking confirmation.
1. Payment conditions
- Payment can be made online by card, bank transfer, or other methods communicated at the time of booking.
- For most tours, a deposit of 20–40% of the total value is required, with the remaining balance to be paid a certain number of days before departure.
- The booking is considered confirmed after the deposit payment is recorded and the confirmation email is sent.
2. Cancellation policy
- Cancellation must be communicated in writing via email to the address indicated in the booking confirmation.
- For cancellations made more than 30 days before the tour date, the deposit can be fully refunded or converted into travel credit.
- For cancellations between 15–30 days before departure, a percentage of the deposit (e.g. 30–50%) may be retained, depending on the tour.
- For cancellations made less than 14 days before the tour, the amounts paid may become non-refundable, except in special cases (force majeure, etc.).
3. Booking modifications
- Any modification (date, participant names, accommodation type, etc.) must be requested in writing and is subject to availability.
- Some changes may involve price differences or additional fees (e.g. season change, accommodation upgrade).
- If the modification is not possible, the applicable cancellation policy at that time will apply.
4. Cancellation or modification by the organizer
- In case of unfavorable weather conditions, safety concerns, or other objective reasons, the tour may be rescheduled or a refund may be offered.
- We will notify participants as soon as possible and propose alternative options whenever possible.
* These conditions may be adjusted depending on internal policies, partner agreements, or applicable legal requirements. Please always check the specific information for the selected tour.